We stand behind our training with a 100% Pass Guarantee policy. We are confident that you will learn everything you need to know to pass your certification with our courses. We offer a free exam retake* if you do not pass your certification within 60 days.
The 60-day pass guarantee starts immediately on the day you purchase the course.
To be eligible for the free exam retake, you must complete the online course before taking your official exam. This includes watching all the videos, passing all the quizzes and practice exams, and completing all labs (if included in the course).
Pass Guarantee Options:
Option 1: Standard Pass Guarantee
Fully complete the online course (videos, quizzes, practice exams, and labs if applicable).
Take the official exam within 60 days of enrollment.
Contact us within 30 days of failure.
We’ll verify your eligibility and issue a retake voucher.
Option 2: Practice Exam Guarantee
Purchase the Pass Guarantee and pass six practice exams.
Must pass each practice exam with at least our minimum recommended passing percentage.
Take the official exam within 60 days of enrollment.
Contact us within 30 days of failure.
We’ll verify your eligibility and issue a retake voucher.
Option 3: Bundled Courses Guarantee
Applies to bundled course purchases.
Fully complete both courses (videos, quizzes, practice exams, and labs if applicable).
Take the official exams within 120 days of enrollment.
Contact us within 30 days of failure.
We’ll verify your eligibility and issue a retake voucher.
Additional Terms:
This guarantee does not apply to AKYLADE courses or courses offered on UDEMY.
To qualify for our 100% Pass Guarantee, you must purchase your course or practice exams directly from Dion Training. No third-party vendors come with our Pass Guarantee.
ISC2-Specific Guarantee*:
For the CISSP course, we will give a full course refund as part of the guarantee since we do not sell exam vouchers for the certification.
If you have failed your exam within 60 days of enrollment with us, you then have 30 days from the date of your failed exam to reach out to our customer service team and redeem your refund.
We believe in the quality of our training and want you to be fully satisfied with your purchase. However, if you decide not to take the certification exam for any reason, we cannot offer a refund or exchange. All course and exam voucher sales are final and non-refundable.
If you have any questions about our Pass Guarantee policy or need assistance with our courses, please contact our support team at support@diontraining.com. We are always here to help you succeed in your career goals.